Given the reported development of the Novel Coronavirus and our concerted effort to ensure the safety of our guests and employees, Banyan Tree Group has updated our cancellation policy.
We would like to reassure you about any travel plans you may have with us, because we are committed to full flexibility with booking terms and conditions. We have adjusted our policies accordingly.
By helping you to make new travel plans we can offer as below:
• You may postpone your trip to a later date without having to select a future day immediately, therefore giving you an added level of flexibility as long as changes are made 24 hours before your arrival date up to and including 30th April 2020.
• If you would like to change a destination that is better suited to your revised travel arrangements, we will gladly transfer it to a sister property should you wish to stay there instead.
• For any new bookings for stays before 30th September 2020, you can change or cancel your reservation at no charge up to 24 hours before your arrival date.
• For groups and meeting bookings, we will treat each on a case by case basis for maximum flexibility.
Banyan Tree Group is watching this development closely. We are observing the World Health Organisation guidelines to ensure that all precautions are taken to manage the situation. As a precautionary measure, all our hotels have been briefed to observe increased health and safety measures. The health and safety of our members, guests and employees remain our top priority at all times. For any assistance, please contact our Lifestyle Service Contact Centre:
Tel: +66 2 6904994 | Fax: +66 2 6904998
(Monday to Friday from 9:30 a.m. to 5:30 p.m.)
Email: anvc@club-memberservices.com
TOLL FREE: Australia: 1-800-986-184 China: 400-8423-325 Hong Kong: 852-300-85888
Singapore: 65-31587450 Russia: 8-800-100-8531 USA /Canada: 1-800-694-7325